IT Service Management (ITSM) is comprised of three different areas: Help Desk, Desktop Support, and the Information Desk. The UTS Help Desk is the single point of contact for computer and technology support for USC faculty, staff and students. Please contact the Help Desk at (803) 777-1800 for assistance. You can come by and visit us at the Information Desk, 1244 Blossom Street - the corner of Blossom and Sumter Streets on the USC Columbia campus. The ITSM team also manages the iCARE Center - available for all students for tech support and services.

Help Desk student support and iCARE Center services are paid for in part by the student technology fee. Support for faculty and staff is paid for through Service Level Agreements (SLAs) with various University departments. To find out if your department is supported by a SLA, please click here. Fees for IT support will apply for non-SLA departments and colleges. Click here for a link to the rates website.